Returns & Refunds Policy
Clean Clean Services by PLAKOUNeunbrunnenstrasse 52, 8050 Zürich, SwitzerlandPhone: +41 78 256 40 17
Last updated: 1 November 2026
1. General Information
This Returns & Refunds Policy applies to physical products purchased through the online shop of Clean Clean Services by PLAKOU, including the Clean Clean Holder.
Our objective is to provide customers with clear information about product returns, refunds, and defective items.
This policy applies to orders delivered within Switzerland.
2. Returns for Non-Defective Products
We do not accept voluntary returns or exchanges for products that are free from defects.
This includes returns requested because:
The customer changes their mind after purchasing.
The product is no longer wanted or needed.
The customer ordered the wrong product.
The customer is dissatisfied with a product that corresponds to its advertised description and has no defects.
Customers are encouraged to review product descriptions, photographs, and specifications carefully before completing their purchase.
This policy does not affect any mandatory rights available under applicable Swiss law.
3. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact Clean Clean Services by PLAKOU as soon as possible after discovering the issue.
Our standard return process allows customers to request the return of defective or incorrectly supplied products within 14 calendar days of delivery.
Customers must provide their order number, a description of the issue, and photographs where appropriate.
Defects discovered after this 14-day period remain subject to applicable Swiss statutory warranty rights. Customers must notify us promptly after discovering such defects.
Valid claims will be handled in accordance with the Swiss Code of Obligations. Depending on the circumstances and applicable rights, remedies may include replacement, price reduction, or refund.
We do not accept voluntary returns for non-defective products.
4. Returning a Defective Product
Customers must contact us before sending a product back.
If a return is necessary, we will provide the appropriate return instructions and shipping details.
For a confirmed defective or incorrectly supplied product, reasonable return-shipping costs will be covered by Clean Clean Services by PLAKOU.
Please do not return products without first contacting us.
5. Refunds
If a refund is approved, we will inform the customer of the decision.
Approved refunds will normally be processed within 14 calendar days after the refund has been confirmed and any required return or inspection has been completed.
Refunds will generally be issued using the original payment method, where technically possible.
Processing times may vary depending on the payment provider.
6. Exchanges
We do not offer voluntary product exchanges.
Where a product is defective or incorrectly supplied, any replacement will be handled as part of the applicable defect-resolution process.
7. Product Warranty and Legal Rights
Customers retain their rights under applicable Swiss law concerning defective products.
The statutory warranty framework under the Swiss Code of Obligations applies, subject to any legally valid contractual provisions.
Nothing in this policy is intended to exclude rights that cannot lawfully be excluded.
8. Contact Information
For questions about returns, refunds, or defective products, please contact:
Clean Clean Services by PLAKOUNeunbrunnenstrasse 528050 Zürich, Switzerland
Phone: +41 78 256 40 17
Website: www.cleancleanservices.ch
Please include your order number when contacting us about a purchase.
